Terms and Conditions

Payment Options

Paypal  -  Payments can be processed by logging in to your Paypal account directly from our website.  You agree to comply with all the terms and conditions of the legal agreement with Paypal.

All prices are in New Zealand dollars (NZD) and your credit card will be billed in New Zealand dollars.   If payment is made using an overseas credit card, your credit card provider will convert the amount into your local currency at the current exchange rate plus add any applicable fees or charges.

Shipping Costs

Standard shipping rates are as follows

North Island $10

South Island $15

Orders anywhere within New Zealand over $150 are shipped FREIGHT FREE.

If you would like to ship outside of New Zealand please contact us for a freight quote on shop@pottedonline.co.nz

Returns & Exchanges

We are sure that you will love your purchase from Potted however if you do change your mind we will exchange it for another item of equal value. It must be returned back to us at your cost in original condition with all packaging and labels intact, along with proof of purchase (receipt) within 10 days of purchase.

Please note that we do not offer refunds if you have changed your mind.

We can not exchange the following:
- Sale items
- Items not in original condition or packaging
- Items returned to store 10 days after original purchase

If there is a fault with your item then please contact us as soon as you discover the fault but no later than 10 days after delivery so that we may assess the situation.
email at shop@potted.co.nz

Once we have assessed the situation we will repair, replace or refund the item, at our discretion as per the Consumer Guarantees Act. Please do not return an item to us unless you have discussed with us first by either email or phone.

Privacy

Your privacy is important to us, so we guarantee that your personal information will not be shared with any third parties If you send us an e-mail we will store your e-mail address and the contents of the e-mail.

This information will only be used for the purpose for which you have provided it. When we offer contests and promotions, customers who choose to enter are asked to provide personal information. This information may then her used to notify the winners, or to fulfil promotional obligations.

No credit card details are store by us or any of our associates.