FAQS

Do I need to Register before I can place an order?

I have an item in my shopping cart that I no longer want and I haven’t finished/checkout my order. How do I remove/delete it?

I have just completed an order online and I have changed my mind about an item that I ordered. What should I do?

Can I change my delivery address after ordering?

I have ordered an item from you previously, but I can’t find it on your website. What should I do?

When will my order be dispatched?

How long will delivery take?

I expected my order last week but I am yet to receive it. What should I do?

I have a faulty item or received the incorrect item. How can I return it?

Can I return an item if I change my mind?

Who pays for postage of a returned item?

Can I use a phone or tablet to visit your website?

I am having trouble logging in to your website. What should I do?

I have tried to reset my password but I haven’t received the email. What should I do?

I am having trouble resetting my password. Can you do it for me?

If I don’t finish my order today can I finish it at a later date?

If I start an order on my work computer can I complete it on my laptop at home?

I am finding the website slow to use. What should I do?

What web browser should I be using on your website?

I am using Internet Explorer as my web browser and I am having problems. What should I do?

I have received an error message on your website. What should I do?